I was recently chatting with a few friends (Abhishek and Pallav, owners of various IT companies) and the topic of short-listing candidates applying for jobs in our companies came up. We were pretty unanimous that while we do take a cursory glance at the academic scores and colleges from where they have studied, we mostly search for off-beat work that they have done while in college.
I recently participated in an interesting panel discussion on “Can Twitter Change The Way India works?” organised by IndiaTC. The panelists were Abhijit Dasgupta, Subrata Sen, Abhishek Rungta, Aniruddha Chatterjee and Arun Agrawal (yours sincerely) 
It was very efficiently compered by Simarprit Singh.
Customer service is a very important tool for business growth. If you are serving your customers well, you can hope to grow much more because they will continue to give their business to you as well as refer you to other people. However I have noticed in my interaction with our customers as well as other service providers that empathy towards the customer is also a very vital asset we must have.
Recently my wife was diagnosed with a pretty serious ailment requiring a long and expensive treatment. We got wind of this during one of the master health check ups. Another close relative, whom we literally forced to undergo a health check up discovered major thyroid deficiency. This reminded me of the age-old maxim – “A stitch in time saves nine.”
More on Are you checking your business and personal health regularly?
We all have a conscience that is constantly talking to us. Whenever you are doing anything, a soft inner voice will tell you if it is OK to do this or not. Or may you should do it differently. When you start listening to this voice and responding, the voice grows louder. If you keep ignoring this, the voice also becomes softer and softer – to the point that you may not even hear it talking.
