I was recently chatting with a few friends (Abhishek and Pallav, owners of various IT companies) and the topic of short-listing candidates applying for jobs in our companies came up. We were pretty unanimous that while we do take a cursory glance at the academic scores and colleges from where they have studied, we mostly search for off-beat work that they have done while in college.
I recently participated in an interesting panel discussion on “Can Twitter Change The Way India works?” organised by IndiaTC. The panelists were Abhijit Dasgupta, Subrata Sen, Abhishek Rungta, Aniruddha Chatterjee and Arun Agrawal (yours sincerely) 
It was very efficiently compered by Simarprit Singh.
Customer service is a very important tool for business growth. If you are serving your customers well, you can hope to grow much more because they will continue to give their business to you as well as refer you to other people. However I have noticed in my interaction with our customers as well as other service providers that empathy towards the customer is also a very vital asset we must have.
As an employer who regularly interviews people, I keep getting requests like these from students and job-seekers: “I will only get 10-15 minutes in the interview. How can I communicate my skills effectively within such a short time?”
I was the keynote speaker at a national seminar on “HR practices in service oriented companies“, organised by Srusti Academy of Management at Bhubaneshwar. Here are the excerpts from my presentation. Students will find this particularly useful, though it should be quite valuable to budding entrepreneurs also.
