Recently I found a smart, modern bank demonstrate prompt customer service totally lacking in imagination and they lost good business because of that. Here is what happened and what they could have done:
I recently attended an interesting seminar hosted by Nasscom on employee attrition management. The main message of the speakers, Shelley and Arindam was on highlighting the cost of attrition. They also brought focus on watching early symptoms of discomfort in the key employees.
If you are in United Kingdom and want to talk to me, you can call me on 01274 792525. I am using the Skype unlimited calls to landline service for this. Your call will reach me if I am online or you can leave me a voicemail with your landline number and I can call you back later.
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Hello mate (or buddy or brother or dear, whatever is the right word in your part of the world)
I have been setting up blogs for friends and clients for a long time. Even post to a few blogs of mine. But I never got around to posting to this personal blog of mine. Hope to be able to post regularly from now on and that is why this welcome.
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