Business

Make it as difficult to cancel your service as you can (a horrible tactic to retain customers?)

I recently got frustrated by the really bad service provided by my ISP… I had been patiently complaining and bearing up with all the lame excuses for too long… and sent them a letter requesting cancellation of my account. I was curtly told that I have to fill up a form that required all sorts […]

Make it as difficult to cancel your service as you can (a horrible tactic to retain customers?) Read More »